Mobile Banking In Bangladesh Assignment Of Benefits

Mobile banking is one of the latest tools for easy and convenient banking in the current world. Day to day mobile payment and banking has become popular in Bangladesh. “Mobile Banking System in Bangladesh: A Closer Study” is the title of this assignment. The main objective of the study is to take a fresh look at the current M-Banking situation in Bangladesh and prospect of mobile banking in Bangladesh also highlight some recommendations for rendering M-banking services effectively. Mobile Banking is a Banking process without bank branch which provides financial services to unbanked communities efficiently and at affordable cost. To provide banking and financial services, such as cash-in, cash out, merchant payment, utility payment, salary disbursement, foreign remittance, government allowance disbursement, ATM money withdrawal through mobile technology devices, i.e. Mobile Phone, is called Mobile Banking. “Dutch-Bangla Bank Limited” (DBBL) has for the first time introduced its mobile banking service expanding the banking service from cities to remote areas. Currently many bank are providing this service and some bank are going to lunch this M-banking service. Among them “BRAC Bank Limited” mobile banking service named Bkash, Banglalink, Dhaka Bank and Western Union”, “Dutch-Bangla Bank Limited” services are most popular.“Bangladesh Post Office”, also provide mobile money services seems like m-banking. Mobile banking is not available on every device and still some popular bank does not provide mobile banking at all. The most potential customer of mobile banking is rural people. About 35% of mobile banking consumer are highly satisfied with present mobile banking service.After analyzing collected data eventually put some recommendation that may be proposed for further improvement of Mobile Banking in Bangladesh. In recommendation to reduced M-Banking limitation all banks should provide this opportunity, Government should provide help about mobile banking. Banks can use all mobile operators to make more available in all over the country. Also they should provide User guide to make easier the use of b-banking to all intended customers.

There are around 151.82 million people in Bangladesh according to (, 2012 of which only 13 percent have bank accounts where as more than 95 percent are mobile phone users. Banks can now offer the banking services to both the rural community and the population (without banking transaction) through mobile phones. Mobile banking refers to a system that enables bank customers to access accounts and general information on bank products and services through Mobile devices.

Guidelines and mobile banking regulations:


Banking can simply be expressed as the business of book keeping, lending, exchanging and issuing money. The Mobile phone has started a new dimension in transaction and banking system. We call this system as Mobile Banking System. Mobile Banking System ensures the use of the cell phones in several types of banking transactions. If you want to understand the current situation of mobile banking system in Bangladesh, you have to share this knowledge with others. Readers of this web page visitors may understand the mobile banking system and its future in Bangladesh; especially the rural community.


What is Mobile Banking? 

Mobile banking is a system that allows customers of a financial institution to conduct a number of financial transactions through a mobile device such as a mobile phone or personal digital assistant.

Mobile banking differs from mobile payments, which involve the use of a mobile device to pay for goods or services either at the point of sale or remotely.

The earliest mobile banking services were offered over SMS, a service known as SMS banking. With the introduction of smart phones with WAP support enabling the use of the mobile web in 1999, the first European banks started to offer mobile banking on this platform to their customers.

Mobile banking has until recently (2010) most often been performed via SMS or the mobile web. Apple's initial success with iPhone and the rapid growth of phones based on Google's Android (operating system) have led to increasing use of special client programs, called apps.

How to Open a Mobile Bank Account? 

Basic requirements: You need only an ID card (National ID is better than other), one copy of passport size Photo and a Mobile Phone.

Agent will give you a form than you need to fill up that form. After filling the form you will get your Bank Account ID number, It is simple, your phone NO + a New Digit. My phone no is 01911152367 and bank account no is 01911152367+9=019111523679. Now it's time to get your PIN no. You should set it yourself. A massage will come to your phone to set PIN. Just enter four digits to reply. Your account is ready for recharge. Give TK. 100 or more to your agent. You will be charged 1% (5TK per 500TK). Remember only Bank branch never charges for transition of amount. Your account will be fully activated within two working days. (courtesy: Dutch-Bangla Bank Limited.)

Mobile banking is a new technology in Bangladesh which started from 31st March 2011. A number of banks come up with mobile banking service in Bangladesh. Earlier, the central bank approved mobile financial services such as inward foreign remittance, cash in/out using on m-wallets, private to private (P2P), business to private (B2P), government to private (G2P) payments etc., and many more services. (web source: Dutch Bangla Bank Ltd.)

An example of mobile banking system in Bangladesh, biKash of BRAC Bank:

BB has permitted 6 commercial banks for launching mobile banking; they are:

BRAC, Dutch-Bangla Bank Limited. (DBBL), Mercantile Bank Ltd., Islami Bank Ltd., Prime Bank Ltd. and Trust Bank.

Here is the list of all scheduled and private banks of Bangladesh:


List of banks and their products mentioned below:



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